We continue to provide the decryptor to customers that request it, and we encourage all our customers whose data may have been encrypted during the attack to reach out to your contacts at Kaseya. Throughout this past weekend, Kaseya’s Incident Response team and Emsisoft partners continued their work assisting our customers and others with the restoration of their encrypted data. The full release notes with the fixes and enhancements are available at:Īll VSA SaaS instances have been updated to 9.5.7c.Īdditionally, later this evening we will be providing information on additional functionality that will be included in upcoming patches.
#Kaseya agent helpdesk update#
It is recommended that VSA On-Premises customers update their VSA to 9.5.7c.
#Kaseya agent helpdesk Patch#
You can run KINSTALL as you normally do as part of your patching process and you will now see the new patch is available. Kaseya has released patch 9.5.7c (build 9.) which remediates functionality issues caused by the enhanced security measures put in place and also provides a security enhancement to the Edge Service to protect against HTTP spoofing. We have created an article intended to provide customers with insight into current known issues and fixes which are scheduled for upcoming patch releases in the coming days and weeks. Kaseya has released several VSA patches to remediate functionality issues caused by the enhanced security measures put in place. A notice will be sent out when the patch is available for download on August 9 th. The 9.5.7d patch for VSA On-Premises customers will be available for download on Monday August 9 th by end of day (US time). We will deploy the VSA 9.5.7d patch to the following SaaS servers beginning on Friday August 6 th at 6PM EDT - EU - SAAS08, EU - SAAS10, EU - SAAS22, EU - SAAS35, EU - SAAS37, EU - SAAS41, EU - SAAS42, EU - SAAS44, EU - SAAS45, EU - SAAS47, US - NA1VSA02, US - NA1VSA10, US - NA1VSA14, US – IAD2VSA08, US – IAD2VSA09Īll other VSA SaaS instances will be updated on Saturday August 7 th at 7AM EDT. We have updated the list of upcoming functionality at: This ensures that customers can get the maximum functionality, without having to perform two separate maintenance updates in close proximity.
Based on feedback, we have merged the functionality that was planned in the next two updates into the 9.5.7d VSA patch and adjusted the release date.